Sunday, April 28, 2013

Help Wanted: Full Time Weekend Tasting Room Manager

Fireside Winery is seeking a Full Time Weekend Tasting Room Manager.  The full description for the position is detailed below.   If you're interested in learning more about this position or joining our team, please contact Cassie Bott at 319-662-4222 or

Position/Title:  Weekend Tasting Room Manager                           Posting Date:  4/24/13
Reports to:  Onsite Manager
Type:  Full Time Hourly
Hours:  35-50 hours per week; 2 weekends per month (Sat & Sun); most special events
Pay Scale:  based on experience
Job Location:  Marengo, Iowa

The Weekend Tasting Room Manager will be responsible for general operations within the tasting room on weekends and 2-3 days per week.  Duties include supervising tasting room staff, ensuring high levels of customer service, enforcing safe wine service, general winery cleanliness and proper inventory levels of all available products and services.

1.      Assist customers with wine sampling and purchases.
2.      Provide excellent customer service.  Suggest areas for improvement.
3.      Become proficient with Fireside Winery’s Point of Sale System (VinNOW).  Be able to program, train and resolve issues with VinNOW.
4.      Reconcile daily receipts and identify/resolve inaccuracies
5.      Direct Tasting Room staff in regards to productivity, customer service and training.
6.      Open and close winery.  Ensuring the facility is safe and secure prior to leaving site.
7.      Identify training needs for winery staff and make appropriate educational suggestions to complete those training needs.  Develop and lead training sessions.
8.      Manage inventories of food, wine and retail items.
a.      Perform random inventory audits
b.      Keep food inventory on hand as determined by Onsite Manager
c.       Identify needs in gift and retail area; assist Onsite Manager with orders
d.      Maintain clean back stock area; ensure all retail items are stocked in front
9.      Monitor winery cleanliness inside and on winery grounds.
a.      Ensure winery sanitation and cleanliness standards are being complied with within winery and kitchen
b.      Work individually and with staff to make sure all facilities are clean at all times
10.  Be/become knowledgeable on winemaking and of Fireside Winery’s history, current productions and Fireside wines.
11.  Provide basic winery tours upon visitor request.
12.  Maintain a good working relationship with all winery staff.
13.  Enforce safety guidelines in regarding wine service, food safety, etc.
14.  Manage donation requests.  Compile by date, make recommendations to Onsite Manager.  Assist with fulfillment of requests.
15.  Create monthly schedule for part time staff. Coordinate multiple staff schedules.
16.  Oversee procedures for Fan Club member processing in VinNOW including renewals and special mailings.
17.  Work with minimal supervision and make decisions in the best interest of the winery and customer if owners or Onsite Manager is not available for consultation.
18.  Effectively communicate with owners and Onsite manager of problems and opportunities identified.  Suggest solutions.
19.  Assist Onsite manager wherever necessary i.e. special events, wine tastings, merchandising, etc.
20.  Advise the Onsite Manager of areas where the company can save money and promote company efficiencies.
21.  Other duties as assigned by owners.

1.                  During the first week of employment, the new hire must complete the following training:
    1. Introduction to Wine
    2. State of Iowa Alcohol Service training
2.                  New hire must be physically able to:
    1. Lift and move 45 lb cases of wine.
    2. While carrying wine; bend, reach, squat, pull, and push.
3.                  Operate a motor vehicle.  Possess a valid drivers license and a clean driving record.
4.                  Proficiently use Microsoft Word, Excel
5.                  Email literate and ability to conduct professional business correspondence
6.                  Ability to operate calculator
7.                  Prior customer service experience

The following are not required but preferred:
1.                  Knowledge of wine making
2.                  Appreciation of wine
3.                  Prior management experience
4.                  Experience with VinNOW computer software or other Point of Sale Systems

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