Help Wanted: Full Time Weekend Tasting Room Manager

Fireside Winery is seeking a Full Time Weekend Tasting Room Manager.  The full description for the position is detailed below.   If you're interested in learning more about this position or joining our team, please contact Cassie Bott at 319-662-4222 or cassie@firesidewinery.com.

Position/Title:  Weekend Tasting Room Manager                           Posting Date:  4/24/13

Reports to:  Onsite Manager

Type:  Full Time Hourly

Hours:  35-50 hours per week; 2 weekends per month (Sat & Sun); most special events

Pay Scale:  based on experience

Job Location:  Marengo, Iowa

JOB SUMMARY
The Weekend Tasting Room Manager will be responsible for general operations within the tasting room on weekends and 2-3 days per week.  Duties include supervising tasting room staff, ensuring high levels of customer service, enforcing safe wine service, general winery cleanliness and proper inventory levels of all available products and services.

ESSENTIAL DUTIES

1.      Assist customers with wine sampling and purchases.

2.      Provide excellent customer service.  Suggest areas for improvement.

3.      Become proficient with Fireside Winery’s Point of Sale System (VinNOW).  Be able to program, train and resolve issues with VinNOW.

4.      Reconcile daily receipts and identify/resolve inaccuracies

5.      Direct Tasting Room staff in regards to productivity, customer service and training.

6.      Open and close winery.  Ensuring the facility is safe and secure prior to leaving site.

7.      Identify training needs for winery staff and make appropriate educational suggestions to complete those training needs.  Develop and lead training sessions.

8.      Manage inventories of food, wine and retail items.

a.      Perform random inventory audits

b.      Keep food inventory on hand as determined by Onsite Manager

c.       Identify needs in gift and retail area; assist Onsite Manager with orders

d.      Maintain clean back stock area; ensure all retail items are stocked in front

9.      Monitor winery cleanliness inside and on winery grounds.

a.      Ensure winery sanitation and cleanliness standards are being complied with within winery and kitchen

b.      Work individually and with staff to make sure all facilities are clean at all times

10.  Be/become knowledgeable on winemaking and of Fireside Winery’s history, current productions and Fireside wines.

11.  Provide basic winery tours upon visitor request.

12.  Maintain a good working relationship with all winery staff.

13.  Enforce safety guidelines in regarding wine service, food safety, etc.

14.  Manage donation requests.  Compile by date, make recommendations to Onsite Manager.  Assist with fulfillment of requests.

15.  Create monthly schedule for part time staff. Coordinate multiple staff schedules.

16.  Oversee procedures for Fan Club member processing in VinNOW including renewals and special mailings.

17.  Work with minimal supervision and make decisions in the best interest of the winery and customer if owners or Onsite Manager is not available for consultation.

18.  Effectively communicate with owners and Onsite manager of problems and opportunities identified.  Suggest solutions.

19.  Assist Onsite manager wherever necessary i.e. special events, wine tastings, merchandising, etc.

20.  Advise the Onsite Manager of areas where the company can save money and promote company efficiencies.

21.  Other duties as assigned by owners.

JOB REQUIREMENTS

1.                  During the first week of employment, the new hire must complete the following training:

1. Introduction to Wine
2. State of Iowa Alcohol Service training

2.                  New hire must be physically able to:

1. Lift and move 45 lb cases of wine.
2. While carrying wine; bend, reach, squat, pull, and push.

3.                  Operate a motor vehicle.  Possess a valid drivers license and a clean driving record.

4.                  Proficiently use Microsoft Word, Excel

5.                  Email literate and ability to conduct professional business correspondence

6.                  Ability to operate calculator

7.                  Prior customer service experience

The following are not required but preferred:

1.                  Knowledge of wine making

2.                  Appreciation of wine

3.                  Prior management experience

4.                  Experience with VinNOW computer software or other Point of Sale Systems

Tasting Room Associate - Help Wanted

We are hiring (2 positions).  Fireside Winery, the the premiere Midwest wine destination, is building capacity and seeks two highly motivated and enthusiastic wine fans to join our team.  If you are passionate about locally produced Fireside wines and have a way with people, then we encourage you to consider applying for this position.

TASTING ROOM ASSOCIATE

Reports to: Onsite Manager

Schedule:  30-36 hrs/week – 4 days/week (weekends) – 2 positions.

PURPOSE OF ROLE:

The Tasting Room Associate is responsible for ensuring the highest standards of winery tasting room service though excellent customer service; sees to exceptional visitor/tourist experiences though knowledgeable social/educational interactions; and positively contributes to Fireside Winery’s focus on attention to detail.

KEY RESPONSIBILITIES –TASTING ROOM SERVICE

1. Welcomes and assists winery customers with wine tastings/samplings, and purchases.
2. Able to sell wine, general merchandise, and knowledgeable of onsite programs (e.g., Fan Club and benefits).
3. Operate cash register, Point-of-Sale register, program register, and print reports.
4. Assists with winery special events, concerts, weddings, receptions as needed.
5. Provides information, education and tours to visitors as appropriate.
6. Periodically assists with off-site winery events/tastings.
7. Other functions as needed.

 KEY RESPONSIBILITIES – GENERAL WINERY BUSINESS FUNCTIONS

1. Restock wine and general merchandise, label and price retail inventory.
2. Periodic office work to include: filing, computer data entry (MS Word, Excel), laminating, and printing.
3. Cleaning: tasting bar area, general winery up-keep and cleaning, as necessary.
4. Kitchen: prepare and serve appetizers, and clean kitchen area, as necessary
5. Other duties as needed.

 DESIRED KNOWLEDGE/EXPERIENCES

1. Loves working with customers and tourists.
2. Enjoys and thrives in a fast-paced work environment
3. Passionate about local wines
4. Knowledgeable of wine, winery operations, and/or willing to learn
5. Strong office skills and ability to communicate effectively and clearly.
6. Works independently and within a close team environment.

 Compensation: Dependent upon Experience.

APPLY: Send resume and letter of introduction to Cassie Bott (Onsite Manager): cassie@firesidewinery.com