Position/Title: Weekend Tasting Room Manager Posting Date: 4/24/13
Reports to: Onsite Manager
Type: Full Time Hourly
Hours: 35-50 hours per week; 2 weekends per month
(Sat & Sun); most special events
Pay Scale:
based on experience
Job Location: Marengo, Iowa
JOB SUMMARY
The Weekend Tasting Room Manager will be responsible for general operations
within the tasting room on weekends and 2-3 days per week. Duties include supervising tasting room
staff, ensuring high levels of customer service, enforcing safe wine service,
general winery cleanliness and proper inventory levels of all available
products and services.
ESSENTIAL DUTIES
1.
Assist
customers with wine sampling and purchases.
2.
Provide
excellent customer service. Suggest
areas for improvement.
3.
Become proficient
with Fireside Winery’s Point of Sale System (VinNOW). Be able to program, train and resolve issues
with VinNOW.
4.
Reconcile
daily receipts and identify/resolve inaccuracies
5.
Direct Tasting
Room staff in regards to productivity, customer service and training.
6.
Open and close
winery. Ensuring the facility is safe
and secure prior to leaving site.
7.
Identify
training needs for winery staff and make appropriate educational suggestions to
complete those training needs. Develop
and lead training sessions.
8.
Manage
inventories of food, wine and retail items.
a.
Perform random
inventory audits
b.
Keep food inventory
on hand as determined by Onsite Manager
c.
Identify needs
in gift and retail area; assist Onsite Manager with orders
d.
Maintain clean
back stock area; ensure all retail items are stocked in front
9.
Monitor winery
cleanliness inside and on winery grounds.
a.
Ensure winery
sanitation and cleanliness standards are being complied with within winery and
kitchen
b.
Work
individually and with staff to make sure all facilities are clean at all times
10. Be/become knowledgeable on winemaking and of
Fireside Winery’s history, current productions and Fireside wines.
11. Provide basic winery tours upon visitor request.
12. Maintain a good working relationship with all
winery staff.
13. Enforce safety guidelines in regarding wine
service, food safety, etc.
14. Manage donation requests. Compile by date, make recommendations to
Onsite Manager. Assist with fulfillment
of requests.
15. Create monthly schedule for part time staff.
Coordinate multiple staff schedules.
16. Oversee procedures for Fan Club member processing
in VinNOW including renewals and special mailings.
17. Work with minimal supervision and make decisions in
the best interest of the winery and customer if owners or Onsite Manager is not
available for consultation.
18. Effectively communicate with owners and Onsite
manager of problems and opportunities identified. Suggest solutions.
19. Assist Onsite manager wherever necessary i.e.
special events, wine tastings, merchandising, etc.
20. Advise the Onsite Manager of areas where the
company can save money and promote company efficiencies.
21. Other duties as assigned by owners.
JOB REQUIREMENTS
1.
During the
first week of employment, the new hire must complete the following training:
- Introduction to Wine
- State of Iowa Alcohol Service training
2.
New hire must
be physically able to:
- Lift and move 45 lb cases of wine.
- While carrying wine; bend, reach, squat,
pull, and push.
3.
Operate a
motor vehicle. Possess a valid drivers
license and a clean driving record.
4.
Proficiently
use Microsoft Word, Excel
5.
Email literate
and ability to conduct professional business correspondence
6.
Ability to
operate calculator
7.
Prior customer
service experience
The following are not
required but preferred:
1.
Knowledge of wine
making
2.
Appreciation
of wine
3.
Prior
management experience
4.
Experience
with VinNOW computer software or other Point of Sale Systems
